Dominion Energy Provides Contact Information, Safety Tips
MOUNT PLEASANT, S.C. (Sept. 4, 2019) - Dorian could bring heavy rain and flooding as well as severe wind, which could cause significant outages for Lowcountry customers. Approximately 2,000 employees and contract crew members, including linemen and damage assessors, are ready to respond quickly and safely to power outages, should they occur.
REPORTING OUTAGES
The quickest and most efficient way for customers in South Carolina to notify Dominion Energy of a power outage is to report it online at
www.DominionEnergySC.com, using a mobile device.
RESTORATION PROCESS
After the storm passes and it is safe to do so, our crews will begin assessing damage and restoring power with the following priority:
- Facilities critical to public health and safety, such as hospitals, fire and police departments, and water treatment systems.
- Crews then work to return service to the largest number of residential and business customers in the shortest amount of time.
- Once major repairs are completed, individual homes and smaller groups of customers are restored.
CUSTOMERS CAN PREPARE
Here are ways customers can prepare for possible power outages caused by Hurricane Dorian:
- Set up an online account to easily report and track power outages from any mobile device.
- Bookmark our website on your mobile device to quickly report outages
- If you have a generator, be sure it is fueled, tested and properly connected.
- Follow the manufacturer's instructions and always operate out of doors with good ventilation.
- When the storm hits, please beware of downed power lines. Very high winds and rain can cause trees and branches to fall, which may bring down power lines. Stay at least 30 feet away and make sure your family, pets, and neighbors
also avoid the downed wire. Please report downed power lines at the following numbers and stay on the line to speak with an agent so we can help make the area safe.
- South Carolina customers can report downed lines at 1-888-333-4465.
If your home or business is at risk of flooding to the point where the water could extinguish the pilot lights in any of your natural gas appliances, you can
turn off the appliance at the supply valve.
- The valve should be within six (6) feet of each natural gas appliance.
- These valves typically turn in one direction and require only one-quarter of a turn to completely close the valve.
- If you do turn off your appliances supply valve, do not try to relight your pilot. Instead, contact a qualified contractor to inspect before using.
REPORTING OUTAGES
The quickest and most efficient way for customers in South Carolina to notify Dominion Energy of a power outage is to report it online at
www.DominionEnergySC.com, using a mobile device.
RESTORATION PROCESS
After the storm passes and it is safe to do so, our crews will begin assessing damage and restoring power with the following priority:
- Facilities critical to public health and safety, such as hospitals, fire and police departments, and water treatment systems.
- Crews then work to return service to the largest number of residential and business customers in the shortest amount of time.
- Once major repairs are completed, individual homes and smaller groups of customers are restored.
CUSTOMERS CAN PREPARE
Here are ways customers can prepare for possible power outages caused by Hurricane Dorian:
- Set up an online account to easily report and track power outages from any mobile device.
- Bookmark our website on your mobile device to quickly report outages
- If you have a generator, be sure it is fueled, tested and properly connected.
- Follow the manufacturer's instructions and always operate out of doors with good ventilation.
- When the storm hits, please beware of downed power lines. Very high winds and rain can cause trees and branches to fall, which may bring down power lines. Stay at least 30 feet away and make sure your family, pets, and neighbors
also avoid the downed wire. Please report downed power lines at the following numbers and stay on the line to speak with an agent so we can help make the area safe.
- South Carolina customers can report downed lines at 1-888-333-4465.
If your home or business is at risk of flooding to the point where the water could extinguish the pilot lights in any of your natural gas appliances, you can
turn off the appliance at the supply valve.
- The valve should be within six (6) feet of each natural gas appliance.
- These valves typically turn in one direction and require only one-quarter of a turn to completely close the valve.
- If you do turn off your appliances supply valve, do not try to relight your pilot. Instead, contact a qualified contractor to inspect before using.
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